COVID-19 Response Plan

Visitation Information   All scheduled indoor visitation is suspended at this time.  

New visitation scheduling system:

We have been diligently working on a process to improve scheduling visitation to streamline the process for both
you and our staff and are excited to announce a new online system. Please review how to use this system below:

 -Below you will see links for North Ridge, South Ridge, and Outdoor Visitation.
 -Click on whatever neighborhood your loved one resides on for indoor visits; click on outdoor visitation for the
  North Ridge courtyard.
 -Review the calendar and reserve an open time that works best for your schedule. 
 -Once your time is reserved, the request will automatically forward to our screening team for approval. 
 -Once approved you will receive an email confirmation.

If you are the DPOA/guardian- please communicate this to those who may want to visit.
For those without internet access, visits can still be scheduled 24-48 hours ahead of time by calling 381-6100
for Long Term Care or 381-6020 for Rehab.
If you need to change a visit, please choose the next available time and request that appointment.
Then call us at 381-6100 to cancel the appointment you cannot keep.

We are also working on weekend and evening availability.  Once open, we will adjust the calendars in the
online appointments and notify you via our newsletter.

Short-term Rehab visitation calendar link:
LTC ONLY Outdoor visitation calendar link:
North Ridge visitation calendar link:
South Ridge visitation calendar link:

Resident & Patient visitation protocol & information 

COVID guidelines for the community have begun to relax, however, the strict guidelines for nursing homes remain.  We understand there is a lot of confusion regarding visitation guidelines, and we certainly appreciate your patience with us while we continue to receive, review, and implement updated mandates from the CDC, CMS, and MDHHS as frequently as we do.  When you come to visit, please know that our staff and volunteers are working hard to not only carry out the mandates but also to ensure you and your loved one have a great visit.  Current visitation guidelines are as follows:

*Before coming, check our website or call the main line to see if visitation is still scheduled that day.  For cancellations, our staff will call the number listed in the reservation.  Reasons for cancellations include: new positive COVID case, resident on quarantine, and/or inclement weather.

*Children of any age can visit as well.  Please ensure they have a mask in place for the entire visit, follow hand hygiene protocols, stay with the adults that accompanied them, and maintain a 6′ distance from residents.

*There is a 2-person limit at both indoor and outdoor visits.

*If your loved one is in long term care, you can take them on a leave of absence visit with you if you wish.  If your loved one is in short-term rehab, you can take them to and from scheduled appointments.

*Please refrain from visiting if have COVID symptoms, a positive COVID test, been exposed to someone with COVID, or have traveled outside of Michigan in the last 14 days without full vaccination.

*COVID testing prior to the visit is not required, but we encourage you to be tested and are happy to provide that service for you.  If you wish to have a COVID test, please come 30 minutes early, pull under the awning, and call the number posted so staff can come out to your car and provide the test.

*No matter the location of visitation or vaccination status of residents or visitors, the CDC and CMS requires that masks be worn for the entire visit.  Please also practice good hand hygiene.

*Visitors can bring in food (homemade or store bought), but cannot share a meal with the resident at this time.  Your loved one can take the food with them and eat it after the visit is completed.

*If you and the resident/patient you are visiting are fully vaccinated, you can have physical contact such as hugging or holding hands.  You can also take a walk on our beautiful wellness trail!

*All visits are scheduled with our scheduling system.

Please note that due to current Epidemic Orders, visits may be cancelled at any time and on short notice.  The facility will attempt to contact visitors prior to the visit if changes or cancellations are made as able, however, please check our website prior to each visit to see if there are changes to visitation availability.

COVID-19 Statistical Reporting and Rational

The facility is required to report the following information:

Ingham County Health Department (ICHD): The facility is in constant communication with the ICHD to inform them of any symptomatic residents or staff, any pending COVID testing, any positive or negative results, and status updates for any infected residents. We collaboratively review any positive residents’ clinical information and make determinations for ongoing monitoring and declaring resolved status.

Michigan Department of Health and Human Services (MDHHS): The facility communicates weekly with MDHHS to upload information regarding number of beds; availability of personal protective equipment (PPE) such as face coverings, gowns, and gloves; any residents or staff with COVID-19 symptoms; any COVID-19 positive and negative test results; any COVID-19 related deaths and any hospital transfers related to COVID-19.

Centers for Disease Control (CDC): The facility reports the following information: availability of PPE and hand sanitizer; any staffing shortages, COVID-19 testing capabilities; any admissions with COVID-19; any residents and staff with COVID-19 symptoms; any COVID-19 positive and negative test results, any COVID-19 related deaths; and vaccination rates for staff and residents.

Centers for Medicare and Medicaid Services (CMS): The facility is required by CMS to provide updates to residents and families within 24 hours of being notified of each positive COVID result for residents or staff and clusters of 3 or more staff or residents with respiratory symptoms within 72 hours of each other. The facility will be utilizing this webpage to provide this information along with the required cumulative totals.


* Cumulative refers to the total numbers during the entire pandemic and does not indicate who is actively ill.


  • If you are calling for specific information about a resident, please contact the neighborhood for the nurse caring for your loved one. North Ridge: 381-6161; South Ridge: 381-6144; Rehab Services: 381-6183.
  • If you are calling for COVID specific information pertaining to the facility, please call the main line 381-6100 and your questions will be answered or directed to the next appropriate staff.
  • We will not release any HIPAA information unauthorized.

To get the latest COVID-19 facility updates we recommend all family, residents, and staff to sign up for our Dobie Road Newsletter below.